Love the outdoors and talking with people? Enjoy crossing off to-do lists and working as a team to get it done?
At Tasmanian Walking Company, behind every walking experience is the Guest Services team, making sure the little things are taken care of in the lead up to our guests going on big adventures. From answering those last-minute questions to making sure the trip details are in the right place, our Guest Services team help turn a booking into an adventure to remember.
The Tasmanian Walking Company (TWC) have been walking for almost 40 years, offering amazing wilderness experiences to our guests in some of Tasmania and mainland Australia’s most special places. We work to take people out of their everyday, guiding people through nature with care and respect, and fostering connection with people and place across walks in Tasmania, Victoria, South Australia, and the Northern Territory.
As a Guest Services Consultant, you will be responsible for the collection, processing, and provision of guest information, and providing prompt responses to guest questions regarding their booking. This means that you will be one of the friendly voices behind our walking adventures, helping guests prepare for the experience and guiding them through what they need to know before they hit the track. You can expect to:
We're not looking for a particular degree, qualification or career path. We're looking for someone with the right mix of curiosity, initiative and people skills. We would love to hear more from you if you:
Please provide your current CV and cover letter explaining why you are interested in the position with Tasmanian Walking Company.
Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.
This full-time role will be based in our Launceston office, with the opportunity to discuss arrangements for some of this time to be spent working from home.
Applications close 29 November 2026
The Tasmanian Walking Company offers a range of distinctly unique, all-inclusive, guided walking experiences.
We are proudly Tasmanian and have been walking for over 35 years. Let us guide you into some of the most beautiful and remote parts of the Tasmanian Wilderness, such as Cradle Mountain, Wineglass Bay, Bay of Fires, Bruny Island, Three Capes Track and the Tasman National Park.
We offer true Australian hospitality. Our chef designs your meals, our guides connect you, our accommodation comforts and shelters you. Our history and reputation will be with you every step of the way.
We want to provide guests with an outstanding opportunity to step out of everyday life into nature and be revitalized. To experience a fresh, profound perspective of humanity, the environment and the possibilities they embody.
We take sustainable travel seriously and strive to incorporate sustainable travel practices into all aspects of our business.
We follow best practice track guidelines on our walks. We follow designated trails and remove all waste from our huts, camps and lodge and recycle wherever possible. We ensure our guidelines are up-to-date by working closely with the Tasmanian National Parks and Wildlife Service.
We are honored to have received various awards over the years for sustainability and ecotourism.
Most recently, We are very proud to have taken out gold at the 2022 Tasmanian Tourism Awards in the Ecotourism category, as well as being a finalist for the Chair of Judges' Award for Positive Impact Tourism.
We work really hard to continually improve our walking products and our focus on environmentally friendly and ethical travel. Read more about our story here - https://www.taswalkingco.com.au/about-us/
Do you know we also operate in mainland Australia? Head to the Australian Walking Company website to find out more about our Twelve Apostles, Kangaroo Island and Larapinta walks - https://www.auswalkingco.com.au/
