Job Description

Find your line at Mt. Hood Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest’s most stunning mountain settings. We believe in creating moments that matter — for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Do you enjoy helping people and solving problems? Join the Guest Services Communications team at Mt. Hood Meadows and become a vital connection between our guests and an unforgettable day on the mountain.

As a Guest Services Communications Team Member, you'll be the first point of contact for many of our guests, providing friendly, timely, and accurate support by phone, email, and online service tickets. You'll assist with season passes, lessons, programs, online accounts, and ticketing questions while working closely with Guest Services, Programs, and Lift Operations to ensure every guest receives exceptional service.

This is a fast-paced role that blends customer service, communication, technology, and problem-solving in a collaborative mountain environment. While your primary focus will be supporting guests through our communication channels, you'll also have opportunities to assist with front-line point-of-sale operations when needed. If you enjoy helping others, thrive in a dynamic environment, and take pride in delivering outstanding service, we'd love to have you on our team.

This is a full-time, seasonal position

Qualifications & Experience

• Must be at least 18 years of age
• Strong guest service and communication skills, written and verbal
• Ability to multitask in a fast-paced environment
• Proficiency in Windows-applications
• Previous guest service experience
• Availability to work weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous experience in a call center environment
• Experience with RTP or similar POS system
• Familiarity with Jira Service Desk, Mitel, or Confluence

Compensation:
• Starting Wage: $ 19.40 - $23.72 hourly

Perks:
• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:
• Watch our team in action on the MHM YouTube Channel

MHM is dedicated to fostering a consistent and enduring effort to create a welcoming and respectful environment for our team, guests, and community. Our hiring and recruitment efforts are designed to be equitable and accessible, and we actively seek ways to broaden participation in Snowsports for groups who have historically faced barriers.

If you need assistance with the application process, please reach out to us at jobs@skihood.com — we're happy to help.