Job Description

Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513
Position Type: Full Time
Salary Range: $11.00 - $11.00 Hourly

Job Shift: Flex AM/PMTo increase guest satisfaction by providing efficient, prompt, trouble free and courteous Front Office service as well as retrieving guest vehicles connected with arriving, departing, and in-house guests, in line with the hotel’s guidelines, and The Umstead Hotel and Spa’s guidelines and service concepts. Also responsible for welcoming guests, expressing verbal/fond farewell, assisting with guest luggage, providing directions and any other guest related assistance. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Able to effectively re-route traffic to alternate parking levels or locations when the parking facility reaches maximum capacity and keep informed supervisors and Front Office.
*pay range does not include gratuity*
Job Requirements:
- Welcomes guests to the hotel with appropriate greeting
- Open hotel main doors and assist guest entering and leaving the property
- Assist guest with opening and closing vehicle doors
- Assist guests with loading and unloading luggage
- Acknowledge and greet guests within 60 seconds and provide fast, friendly service
- Communicate proper parking procedures to guests
- Tag guest vehicle keys with date, time, and name
- Able to effectively park and retrieve guests cars without causing damage to the vehicle
- Ensure that parked cars are locked and that keys are stored safely or returned to the owner
- Responds to guest requests for information about the hotel and its surroundings
- Arranges for special services requested by the guest i.e Taxi, Ecostyle or Uber
- Arranges fulfillment of guest services by working with Bell staff, and Reception Agents
- Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
- Give a fond farewell to all guest who are departing and thank them
- Communicates effectively with guests, colleagues, and supervisors
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
- Uses the appropriate approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Qualifications
- Uses the appropriate approach to respond to negative comments /complaints and notifies Front Office Manager immediately for appropriate follow-up
- Able to multi-task and work in a fast-paced environment
- Able to stand long periods
- Fulfills any special requests/needs of guests (i.e. room deliveries, shoe shine, etc)
- Assists other departments when necessary
- Drive and park guest cars
- Flexible schedule and ability to work all shifts including weekends and holidays
- Adheres to the Forbes 5 Star standards at all times, other hotel policy and standards of service

Additional Information for Success:
- Practice the Hotel’s 4 Supporting Values
- Attends meetings and training required by the Front Office Manager, Director of Rooms, Human Resources or General Manager;
- Accepts flexible work schedule to include nights and weekends necessary for uninterrupted service to hotel guests;
- Maintains own working area and materials are kept clean, tidy and in good shape; reports defective materials and equipment to the Assistant Front Office Manager;
- Ensures all discrepancies in own cash are declared to the Front Office Manager and Director of Finance;
- Ensures that guest details are not disclosed;
- Maintains high confidentiality in regards to guest privacy;
- Reports any suspicious behavior of guests and staff to the Manager on Duty;
- Ensures that all potential and real hazards are reported appropriately and immediately;
- Fully understands the hotel’s fire, emergency, and bomb procedures;
- Follows emergency procedures to provide for the security and safety of guests and employees;
- Works in a safe manner that does not harm or injure self or others;
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations;
- Anticipates possible and probable hazards and conditions and notifies the Front Office Manager;
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct.

Qualifications:
- Valid drivers license and clean driving record.
- Must be able to stand during entire shift.
- Must have professional appearance and attitude at all times according to hotel quality standards
- Be able to lift 60 lbs
Full Time Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Tips