The NRMA

Guest Services Attendant: Ocean Beach Resort

The NRMA  •  Umina Beach, AU (Onsite)  •  10 hours ago
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Job Description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Love helping people? Thrive in a fast-paced environment? Ready to be part of the team that creates amazing holiday experiences?

At NRMA Ocean Beach Holiday Resort, we're looking for 2 Casual Guest Service Attendants to join our Front Office team as we head into our busiest and most exciting time of the year.

As the first smile guests see when they arrive and the friendly voice they turn to throughout their stay, you'll play a key role in creating memorable holiday experiences. No two days are the same, especially during our peak summer season, where you'll balance guest enquiries, check-ins, phone calls and bookings while keeping your cool under pressure.

If you're confident with technology, enjoy working with people and can juggle multiple priorities with a smile, we'd love to hear from you.

  • Flexible shifts across reception operating hours of 8:00am – 8:00pm

What You'll Do

As a Guest Service Attendant, you'll help ensure every guest journey is smooth from arrival through to departure. Your day-to-day may include:

  • Welcoming guests and managing check-ins and check-outs
  • Answering incoming phone calls, emails and guest enquiries
  • Assisting guests with bookings, accommodation information and resort services
  • Using multiple systems to manage reservations, payments and guest information
  • Providing local recommendations and helping guests make the most of their stay
  • Handling guest requests and resolving issues with professionalism and care
  • Processing payments and balancing reception transactions
  • Supporting the wider resort team during busy periods
  • Delivering exceptional customer service during peak holiday trade

What You'll Bring

  • Previous experience in reception, front office, customer service, administration or hospitality
  • Strong computer skills and confidence learning new systems
  • Ability to multitask and remain organised in a high-volume environment
  • Excellent communication skills and a warm, professional manner
  • A genuine passion for helping people and creating positive experiences
  • Strong attention to detail and problem-solving ability
  • Confidence handling guest concerns and finding solutions
  • Flexibility to work a rotating 7-day roster including weekends, public holidays and school holiday periods

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Ready to dive in? Multiple positions are up for grabs, so bring a mate! Apply now! We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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