• Job Responsibilities

General

Executes all tasks assignedby his/her superiors

Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

Attends all scheduled trainingsessions

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers;lives the Golden Rule

Adheres to the hotel's code of conduct and grooming & hygiene standards

Is seen as working hands-on,assistscolleagues in crunch times; Walks the talk

Activelyparticipatesin briefings and meetings

Maintains a clean and orderly work area and promotes a safe working environment

Performs anyadditionalduties as assigned

Departmental

Greet guests in a friendly and courteous manner, welcoming them to the Hotel

Open automobile andassistguests from the automobiles or getting into automobiles

Assist Limo/Taxi drivers in unloading,loadingand tagging of luggage for guests

Offer directions to guests to areas of the Resort by escorting towards the check in location, whether it be the Welcome Lounge, O Bar, or the guests’ villa

Ensure smooth flow of traffic in and out of the driveway

Issue valet claim tickets to all guests for valet parking and address them by name once known

Provide details resort tour and resort orientation with full knowledge and explanation of all outlets and guest services

Escort all arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation in compliancetoFour Seasons Core Standards. Use and understanding of the necessary tools such as Opera Arrival Reports.

Assistdepartingguests with luggage, transportation requirements, etc. in compliance to Four Seasons Core Standards

Store and retrieveguestsluggage and belongings when necessary and issueappropriate baggageclaim tags

Luggage, Messages,Faxesand packages aredelivered to guest rooms with urgency at all timesin accordancetothe Four Seasons Core Standards

Run errands for guests and the concierge staff

To call guests by their names and remember return guest's names

Assistthe valet and limo staff in welcoming all arriving guests

Front Door, Front Drive, Storage areas to bekept free of debris and clutter at all times

Provide directions and general information to guests whenrequired

Must be aware of all operational hours,facilitiesand services available in the hotel

Coordinator role of dispatching guest calls and requests and treating them within the Four Seasons Standard

Review all materials concerning daily events, i.e., return guests, VIPs and function sheets andbe well informed at all times

Assist the Guest Service Supervisor in any request with efficiency and urgency for the guest

Handle a guest room change request

Project an image of friendliness,professionalismand willingness toprovide personalized services to guests and fellow employees at all times

Work closely with the Front Office, Valet and Limo drivers andassistin the arrivals and departures of guests

Ensure all buggies, buggy covers and materials arepolished and kept clean at all times

Work closely with the overnight staff in ensuring a smooth arrivals and departures of the late night arriving anddepartingguests, as well as the early arrivals and departures

Remember the needs and requests of regular guests as well as names and preferences of return guests

Coverage of the front doorat all times

Retrieve guest laundry from guest rooms and deliver it to the laundry

Ensure jogger's amenity is set-up daily during the day and evening in accordancetothe Four Seasons Core Standards

During rain and cyclone, ensure there are enough umbrellas at the drive for guests and precautionary measures are taken, including but not limited to the placement of the floor mats

Responsible for the printing and delivery of newspapers to guest rooms should the front office needassistance

Perform tasks and duties as directed by the management of the hotel

The ability to secure cars and handle all keys properly

Project an image of friendliness,professionalismand willingness toprovide personalized services to guests and fellow employees at all times

• Special Requirements

• Holds a diploma in Hospitality and/or1 -2 years of relevant experience in5 starhotels/resorts.

• Ability to lift 23 Kilograms

• Ability to drive a Buggy/golf cart

• Proven leadership and supervisory experience.

• Be computer literate

• Requires reading, writing and oralproficiencyin the English and French language.

• Hospitable, outgoing & customer-oriented