Job Description

The Guest Experience Attendant plays a vital role in ensuring every guest enjoys a safe, clean, and memorable experience.This position embodies Vinik Sports Group’s commitment to World Class Serviceby creating a welcoming environment and delivering exceptional hospitality at every event.

Whether assisting guests in premium spaces, scanning tickets, providing wheelchair escorts, or serving as an usher throughout the venue, the Guest Experience Attendant is a front-line representative of VSG’s dedication to excellence — ensuring all visitors have a positive and engaging experience, regardless of the team, show, or performance taking place.

Essential Duties and Game/Event Responsibilities

• Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.

• Assistguests by scanning their tickets upon entry andusheringthem to their assigned seats.

• Engage guests in a friendly and professional manner to create an enjoyable experience.

• Ensure all guests adhere to the Fan Code of Conduct and venue policies.

• Provideaccuratedirections, event information, and generalassistanceas needed.

• Escort guests safely to and from their seating locations using proper wheelchair handling procedures.

• Communicate courteously with guestsregardingwait times orassistancerequests.

• Follow radio etiquette and return wheelchairs promptly after each use.

• Provide coverage for teammates during scheduled breaks andmaintainarea awareness.

• Communicate effectively with supervisors and team members to ensure smooth event operations.

• Uphold all company policies, including access control, guest service, and safety standards.

• Ensure a well-groomed and professional appearance ismaintainedthroughout all scheduled work hours.

• Maintain a courteous and helpful demeanor at all times

• Perform other duties as assigned to support the Guest Experience department and overall event success.

• Manage access control formultiple premium spaces.

• Affix wristbands, scan tickets, andmonitorfor unauthorized access.

• Support post-event social periods in designated premium areas when applicable.

Safety, Cleanliness &EventOperations

• Provide a clean and safe environmentfor all guests

• Keep aisles, vomitories, and entryways clear for guest safety

• Operate venue elevators safely and courteously during events and games.

• Report maintenance, cleanliness, or safety concerns promptly to a supervisor.

• Follow all venue safety, accessibility, and emergency response procedures.

Qualifications

• Six monthspreviousexperience in guest services, hospitality, event operations, or a related field preferred.

• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.

• Strong problem-solving abilities and sound judgment, especially when resolving guest concerns or de-escalating situations.

• Excellent verbal, written, and oral communication skills.

• Strong skills with the ability to take direction, execute tasks efficiently, and support team goals.

• Positive, team-oriented attitude with a commitment to professionalism and collaboration.

• Ability to remain calm, focused, and composed in fast-paced or high-pressure environments.

Working Conditions

• Must be able to standon feetfor extended periods, walk long distances, and climb stairs asrequired

• Mustbe able tocommunicate clearly and effectively in the English language.

• Ability to work in environments that may become crowded with guests, equipment, and event staff.

• Comfortable working around special effectsincluding, but not limited tohaze, strobe lights, lasers, and similar production elements.

• Ability to perform duties in loud or high-energy environments.

• Must be able to lift and carry items weighing up to 50 pounds.

• Ability to walk up to 0.5 miles to and from designated employee parking areas, including during high-traffic periods and in varying weather conditions.

• Must have the flexibility to work long hours, nights, weekends, and holidays as required by theevent schedule.

• Ability to work in varied temperature conditions, both indoors and outdoors, including hot or cold environments.

• Must be able to work comfortably athigh heights

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.