PRIMARY FUNCTION: A Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.
PAY GRADE: $16.50 per hour
FLSA STATUS: Non-Exempt
TERMS OF EMPLOYMENT: Temporary Work - Must be at least 16 years of age.
EDUCATIONAL LEVEL: High School or College Student
CERTIFICATION/LICENSE REQUIRED: None
Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits
Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections
Support box office operations, including ticket sales, will call, and resolving ticketing issues
Assist VIPs, suite holders, and special guests with entry, seating, and personalized service
Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies
Respond to guest questions, concerns, or issues in a professional and timely manner
Provide support during emergencies by following venue procedures and guiding guests safely
Collaborate with event staff and security to maintain a smooth and organized environment
Welcome guests to premium seating areas and hospitality suites
Check credentials and ensure proper access to restricted areas
Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff
Maintain a clean, organized, and professional appearance in VIP areas Skills & Qualifications:
Strong customer service and communication skills
Professional, friendly, and approachable demeanor
Ability to remain calm and helpful in high-traffic, fast-paced environments
Problem-solving skills and attention to detail
Team-oriented with the ability to follow directions and venue procedures
Flexible availability, including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Previous experience in customer service, hospitality, or event staffing
Experience handling ticketing systems or guest relations
Experience working with VIP or high-profile guests
APPLICATION PROCEDURES: Applicants should attach a cover letter stating their specific area of interest, i.e., Human Resources, Technology, Communications or Special Education. Applicants should complete an application at www.dcssga.org. (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.)
Together, we shape the future.
Welcome to the Douglas County School System, the 17th largest school district in Georgia with approximately 26,600 students in our 35 schools. Our highly qualified teachers strive to provide quality instruction and hold high expectations for students. DCSS is grateful for our many dedicated educators, engaged students, involved parents and our community all working to help students achieve their highest potential.
Mission
The mission of the Douglas County School System is to provide a quality education for all students in a safe, supportive environment.
Vision
Our vision is to build a community of lifelong learners that become responsible individuals, independent thinkers, and productive citizens.
Beliefs
We believe that we must……..
Understand how children and adults learn and continue learning.
Build communities of lifelong learners.
Cultivate the leadership potential of every employee, student, and parent in our school system.
Be creative, energetic visionaries, who respond quickly to diverse and evolving issues.
Meet the needs of our stakeholders (students, parents, employees and community).
Maintain efficient and effective administrative processes for instruction, operations, human resources and sound fiscal management.
