Job Description

Job Location: McCall, ID 83638,

Position Type: Winter Seasonal,

Job Category: Mountain Sports & Activities, Position Title: Guest Services Representative - Flex

Reports To: Guest Services Manager

Employment Status: Seasonal Full-Time; Winter 26/27

Job Summary

Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain and the Activity Barn. Full-time position available.

Essential Duties and Responsibilities

• Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendations
• Provide thorough follow-up with all guest communications via phone, in person, and email
• Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc.
• Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them
• Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors
• Complete sales and reservation transactions using Entabeni Point-of-Sale system
• Enforcing Brundage health/safety policies with guests and fellow employees

Qualifications: Job Qualifications:

• High School GED required
• Ability to effectively present detailed information both verbally and in written form to guests, management, and employees
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Minimum of 1 year of customer service experience
• Minimum of 1 year of cash handling experience

Other Requirements

• This is a Flex position requiring shifts at both the Activity Barn and on the Mountain. Reliable transportation is necessary.
• Must be 18 years or older
• Knowledge of the Brundage/McCall area restaurants and attractions
• Must be able to work a flexible schedule including weekends/holidays