Job Description

Guest Services Associate

Department: Admissions / Guest Services

Reports To: Guest Services Lead

Position Type: Seasonal (Summer)

About the Job

Want a summer job where you get to help people and be part of the fun? As a Guest Services Associate at Worlds of Fun, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting park environment.

Why Work at Worlds of Fun?

• Free park admission
• Team member ride nights and special events
• Flexible scheduling
• On‑the‑job training provided
• Great experience for communication, problem‑solving, and customer service skills
• Open to applicants 16 years and older

What You'll Do

• Greet guests and help answer questions about the park
• Sell tickets, season passes, and other admissions products
• Handle transactions accurately and responsibly
• Listen to guest concerns or feedback and help find solutions
• Respond to guests in person, by phone, or electronically
• Maintain a clean, friendly, and welcoming work area
• Use multiple computer systems to assist guests
• Manage Lost and Found items and inventory
• Help create a positive guest experience every day
• Assist with additional duties as assigned by leadership

What We're Looking For

• Minimum age: 16
• Friendly, positive attitude and strong communication skills
• Comfortable speaking with guests face‑to‑face and over the phone
• Ability to multitask and stay calm in busy situations
• Willingness to work evenings, weekends, and holidays
• Ability to adapt quickly and problem‑solve
• Comfortable using computers and learning new systems
• Able to stand for long periods and work outdoors in various weather
• For Lost & Found: ability to lift up to 40 lbs
• Strong teamwork skills and professional behavior

Other Duties

Additional responsibilities may be assigned as needed to support park operations.

Ready to Apply?

Apply online at EnchantedParks.com/Jobs

Enchanted Parks is a Smoke‑Free, Drug‑Free Equal Opportunity Employer.