Job Description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Data Analyst

FLSA:

United States of America (Non-Exempt)

Employment Status

Temporary/Part time

The Guest Services Associate will be responsible for providing excellent service to guests visiting the Woodruff Arts Center’s campus as well as its employees while maintaining the Box Office. This position is responsible for welcoming guests, answering questions, guiding them to their destinations on campus, processing ticketing, and distributing Will Call. The Box Office Associate will also be responsible for assisting the Manager of Business Insights and Analytic with any additional duties and responsibilities as requested.

Work Schedule

Schedule will vary and is based on Atlanta Symphony Orchestra and Atlanta Symphony Hall LIVE performance schedule. Position will be primarily during nights and weekends.

Essential Duties and Responsibilities

• Provide first rate customer service to patrons, employees, and all visitors to the Woodruff Arts Center’s campus while staffed at the Atlanta Symphony Orchestra’s Box
• Process subscription, single tickets and group sales when requested
• Provide information regarding events taking place on campus including but not limited to event schedules, event prices, and ticket policies
• Deliver scripted sales calls selling ASO subscriptions and tickets by phone from leads furnished by ASO
• Utilize Ticketmaster ticketing platforms to fulfill ticketing requests
• Accurately dispenses tickets and merchandise transactions as requested by patrons; accepts payment and makes change accurately.
• Efficiently and courteously answers questions concerning prices, seating, and events. Provides information concerning upcoming Events to upsell and increase revenue.
• Maintain a clean and professional appearance
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Skills and Abilities:

• Demonstrates excellent customer service skills
• Proficient in Ticketmaster Archtics platform
• Knowledge of all Arts Partners events taking place on campus
• Excellent organizational, writing, communications and interpersonal skills
• Ability to be prompt, dependable and able to complete tasks with limited supervision
• Familiarity with ADA requirements and patron assistance
• Comprehension in Word, Excel and Outlook

Education / Experience:

• High School Diploma and / or bachelor’s degree in related field
• 1-2 years of customer service / box office experience preferred or any combination of education and experience that provides equivalent knowledge, skills and abilities

Physical Demands / Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed.
• The noise level in the work environment is usually moderate.