Job Description

About The Role

If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part time role with minimum of 20 hours per week, with an hourly rate of $26.

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:

Key Responsibilities

• Responsible for smooth and welcoming Front Office service and guest satisfaction.
• Liaise closely with Housekeeping to ensure an efficient running of the day-to-day operations for both departments.
• Ensure the privacy of guest and employee information is not compromised
• Support obtaining maximum occupancy and average rate – take direction from Duty Manager
• Follow security procedures. Cash, guests’ personal possessions, and incident reports.
• Ensure emergency procedures are followed to ensure the safety of all our guests and team members
• Ensure you have up-to-date knowledge of all room categories and hotel layouts
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
• Ensure you acknowledge VIPs and provide them with appropriate service
• Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
• Complies with all Hotel Policies and Procedures, Codes of Conduct

Requirements

The successful candidate will need to possess the following attributes:

• Confident, well motivated, enthusiastic and determined
• Must be available to work both AM and PM shifts
• Must be available to work on weekends
• Takes pride in work and has exceptional attention to detail
• Flexible and adaptable in approach
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised
• Approachable and flexible & a team player
• Committed to continuing professional development
• A full drivers licence
• NZQF level 2 or 3 (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty, staff parking and uniform provided
• Excellent reward & recognition events

• Service and anniversary gifts and benefits

• Wellbeing programme including Health insurance discounts

• Paid training and individual Employee Development Plans

• Training towards NZQA qualifications and our very own online digital learning platform

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Hind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

Nau mai, haere mai, tauti mai!

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our

office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued