Job Description

As a Guest Services Agent, you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting with a special request, your warm hospitality and attention to detail will set the tone for their stay.

This is a fast-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. While this role is primarily focused on daytime and evening Guest Services shifts, flexibility to work overnight Night Auditor shifts when required is essential. As a Guest Services Agent/ Night Auditor you will:

• Create Memorable Guest Experiences – Welcome guests with genuine warmth, provide efficient check-in and check-out service, and ensure every interaction leaves a positive impression.

• Be a Go-To Problem Solver – Assist with guest requests, provide hotel and local area information, resolve concerns, and deliver exceptional service with professionalism and care.

• Demonstrate Accuracy & Accountability – Process payments, reservations, guest communications, and front desk transactions accurately while maintaining detailed records and reports.

• Support Overnight Operations – When scheduled as Night Auditor, complete nightly audit procedures, balance daily transactions, prepare reports, and ensure a smooth transition to the morning team.

• Promote Safety & Security – Follow all hotel safety and security procedures, remain alert to potential concerns, and help maintain a safe environment for guests and associates.

Job Requirements

• Prior hotel front desk experience required

• Proficiency in Marriott front office systems an asset

• Strong customer service and interpersonal skills

• Excellent verbal and written communication in English

• Accurate cash handling and payment processing

• Ability to multitask in a fast-paced environment

• Flexible availability, including weekends, holidays, and overnight shifts

• High school diploma or equivalent required

Additional Job Duties

• Check guests in and out accurately and efficiently
• Answer phones, manage reservations, and respond to guest inquiries
• Handle guest requests, wake-up calls, and service recovery situations
• Complete night audit procedures and financial reporting when scheduled overnight
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain a clean, organized, and professional front desk environment
• Report safety, security, or maintenance concerns promptly
• Perform other duties as required to support hotel operations

If you’re enthusiastic about hospitality, love making people feel welcome, and thrive in a dynamic team environment—this is the role for you! Apply today and become a key part of our guests' memorable hotel experience.