Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

We are looking for a full-time Guest Service Agents to join our front office!

Be part of the first impression in delivering a heartfelt kiwi service to our guests. This role will have you delivering a friendly, efficient and accurate service on the front desk.

About the Role

You'll need to be able to work morning and afternoon shifts, including weekends.

Your responsibilities will include:

• Ensuring every guest has an outstanding stay and becomes a loyal Cordis guest
• Connect with our guests to give each a personalised stay - WOW them
• Increasing sales through up-selling and cross selling
• Resolving customer concerns with empathy and understanding and with the highest priority us
• Oh, and checking guests in and out of the hotel!

Our ideal candidate will have:

• Experience in a similar role is preferred but training is provided.
• A plus would be an applicant to have experience with PMS system- so you can hit the ground running.
• A high level of English comprehension and impeccable personal grooming.

Benefits:

Cordis is not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready, we will reward you with:

• Free Duty meals
• Discounted car-parking. $5 per day!!!
• Uniform and shower facility provided
• Complimentary nights at Cordis and Langham hotels overseas
• Work anniversary gifts and cash vouchers

What now!

Cordis means 'heart' in latin so, if this vacancy has got your heart excited, get in touch by clicking Apply