About Black Butte Ranch
Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.
Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.
Come join the Guest Services team at Black Butte Ranch!
We have an immediate opening for a Full-Time Guest Services Agent. This role starts in May and is a great opportunity for someone who enjoys creating a welcoming experience and being the first point of contact for guests.
This position reports to the Guest Services Manager and is responsible for guest check-in and check-out, anticipating guest needs, and delivering a high level of service to both guests and homeowners. You’ll play a key role in maintaining our reputation as a premier resort destination.
Our ideal candidate has experience in hospitality or customer service, is comfortable learning new technology, communicates well with a wide range of guests, and can work a flexible schedule including mornings and weekends.
Previous hospitality or customer service experience preferred
Strong communication and problem-solving skills
Ability to learn new systems and technology quickly
Professional, friendly, and guest-focused demeanor
Flexible availability, including mornings and weekends
Schedule: This position requires availability seven days a week, with shifts ranging from 4–8 hours. Scheduling needs are primarily mid-shifts (10:00 a.m.–6:30 p.m.) through closing shifts (1:00–9:30 p.m. or 2:00–10:30 p.m.), or a combination of these time blocks.
Starting at $20/hour, based on experience
Offers are contingent upon successful completion of a background check.
Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.
For more than 30 years, Black Butte Ranch has drawn golfers to the sunny side of the Cascades for 36 holes of mountain golf. The resort also offers vacation rentals, dining, bike paths, pools, shopping and a spa to keep everyone enjoying themselves. With views of seven Cascade snow capped peaks, giant stands of Ponderosa Pines, Aspen groves and abundant wildlife, the pace at the Ranch is unhurried and its setting preserved for generations to come.
Let us be your base camp! Just 5 miles away is world class fly fishing on the Metolius River at Camp Sherman. Black Butte Ranch is 8 miles from the Western themed town of Sisters, Oregon. A haven for music, art and artists, Sisters will win your heart with its shopping, dining and year round events. The Ranch is a short 30 miles to Bend, with all of it's Central Oregon activities and events.
