Job Description

POSITION – GUEST SERVICES AGENT

RATE OF PAY - $20.00 PER HOUR

EMPLOYEE CATEGORY - FULL TIME

ABOUT OUR ROLE

As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately 
• Answer guest inquiries and provide information about resort facilities, services, and local attractions 
• Handle guest complaints and resolve issues in a timely and satisfactory manner 
• Assist guests with luggage, transportation, and other requests as needed
• Maintain a clean and organized front desk area and lobby
• Perfom other duties as assigned

QUALIFICATIONS

Preferred Qualifications

• Previous experience in customer service or hospitality.
• Fluent in a second language, preferably Spanish.
• Familiarity with hotel reservation systems or property management software.

Core Competencies

• Professional demeanor with integrity, respect, and the ability to follow instructions and follow through on tasks.
• Strong verbal and written communication skills; able to understand and relay detailed information clearly.
• Excellent attention to detail, reasoning skills, and ability to multitask and prioritize in a fast-paced environment.

PHYSICAL REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

Dental (with company contribution)

Eligible

Vision (with company contribution)

Eligible

Paid Time Off

Eligible

401(k) (with company match)

Eligible

Eligible

Sick Time

Eligible

Eligible

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.