Job Description

Posting number: GCA09123_07.26

Department: History Colorado

Job classification: NON-CLASSIFIED

Posting type: Open

Categories: Customer Service, Museum, Retail

HC black stacked logo .png

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. We are stronger when we do this together, building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We offer access to our state’s history through enriching experiences at eleven museums and historic sites, with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips, day camps, and traveling programs. We’re also home to a free public research center, Colorado’s Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nation’s largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources that make up the State’s collection, and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. We’re committed to Colorado’s diverse communities through education, engagement, and access. We know we’re succeeding when more voices, perspectives, and experiences are part of History Colorado. It's our vision that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, we embody the grounding virtues listed below as the foundation of all aspects of our work: our thinking, communication, process, outcomes, and evaluation. Our work is guided by, for, and of the communities we build, belong to, and serve, and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black, Indigenous, and People of Color

• Co-creation and Shared Authority

• Humility and Reflection

• Responsiveness and Flexibility

• Shared Destiny

We are Colorado. Together, our generational work centers communities, deepens knowledge and catalyzes the transformative power of history.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. We offer fantastic benefits including:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans: https://stateofcoloradobenefits.com

• Employer supplemented Health Savings Account

• Paid life insurance, plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHub state employee discount program

• State of Health employee wellness program

• Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more about our commitment to equity, diversity and inclusion by visiting our EDI Homepage: https://dpa.colorado.gov/about-us/edi

Examples of duties

The Guest Services Agent (GSA) is a front-facing position working at various stations such as the admission desk and on the floor in the different public spaces and exhibit galleries. GSAs will also work closely with other floor staff, Gift Shop Manager, Exhibits Technician, Security team, Education team, Group Sales Manager, Membership Manager, and Guest Services Manager to ensure that the museum provides a welcome, safe, and smart environment to all visitors and staff.

Working Hours: Flexible. Weekends, evenings, early mornings, and holidays will be requested of you.

Duties Include: Admission/Membership Sales (55%):

• Selling admission tickets
• Selling/upselling memberships at the front desk
• Cash handling
• Selling lecture, program, and event tickets
• Being a frontline customer service representative for museum guests
• Knowing about all of our programs, exhibits, lectures, and offerings
• Answering our front desk phone line
• Working admissions during History Colorado programs or events, including evenings and weekends

Floor Duties (40%):

• Ensures that exhibits are open and ready for the museum’s opening to the public
• May include physical labor in moving pop-up installations from our atrium or other exhibits
  • Will need to be able to lift 50 pounds
• Ensures that exhibits and other public spaces and facilities are clean, safe, and presentable, and informs the Design & Production department of anything that requires maintenance or extra attention
• Restock disposable gallery items (Post-its, pencils, comment cards, etc.)
• Provide an overview of the museum for guests.
• Providing operational support for our Education department with School Field Trips and Out of School Programming.
• Communicates with the leadership team about any operational issues
• Supports museum programs in all departments, including adult programs, access programs, family programs, and membership with the exhibits set up, signage, interacting with visitors, etc.
• Helps make every guest feel welcome, safe, and smart in the museum and exhibits
• Helps keep collections and visitors safe by engaging visitors in exhibits and redirecting unsafe behavior
• Report any issues with artifacts to our collections department
• Responds and assists security with a variety of routine and high-stakes incidents, including medical, fire emergencies, lost children, etc., and will act as floor wardens
• Works with volunteers and temporary staff
• Working the floor during History Colorado programs or events, including evenings and weekends
• Other duties as assigned
• Trained in CPR & other training courses as necessary
• Expected to maintain and be vigilant of their assigned galleries per hour.

Jobs as needed (5%):

• Help with random tasks from other departments as approved/appointed by the Guest Services Manager.

Required Competencies:

• Knowledge of principles, methods, and practices of customer service.
• Demonstrate ability to manage multiple priorities and deadlines, with extreme attention to detail
• Ability to investigate problems and recommend viable resolutions
• Strong interpersonal skills, particularly patience and understanding...
• Ability to work calmly under pressure in a fast-paced environment
• Ability to work independently
• Great communication skills, both verbal and written
• Comfortable handling high-pressure situations, including medical or fire emergencies and lost children.

Preferred Qualifications:

• Experience working in nonprofits or museums in an operational role
• Demonstrated ability to manage volunteers effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience with or ability to learn troubleshooting of AV/exhibits interactive elements

Qualifications

• One (1) year of experience in customer service, guest relations, hospitality, retail sales, public contact, or closely related work
  • Your application must be completed in detail, documenting the specific dates and duties that demonstrate this customer-facing experience Part-time experience will be pro-rated based on a 40-hour workweek

• An Associate's, Bachelor's, Master's, or Ph.D. degree from an accredited institution in Hospitality Management, Business Administration, History, Museum Studies, or a highly related field will substitute for the required experience on a year-for-year basis and fully meet the minimum requirements:
  • Associate’s Degree = substitutes for two (2) years of experience (meets the 1-year requirement in full)
  • Bachelor’s Degree or higher = substitutes for four (4) years of experience (meets the 1-year requirement in full)
  • Note: If you are utilizing your college degree to meet this requirement, you must attach a legible copy of your transcripts to your application

Supplemental information

REQUIRED: Cover Letter. Applications without a cover letter will not be considered.

Conditions of Employment (Non-Negotiable Job Requirements):

• Ability to pass a background check
• Ability to work on your feet for extended periods and lift up to 50 lbs.
• Ability to be on the museum floor for long periods of time
• Availability to work flexible hours, including weekends, evenings, holidays, and early mornings

Online Application: Completed in detail, specifically describing your tasks, duties, and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application)Resume: Required attached as a separate document. Cover Letter: Recommended College Transcripts: Required only if education is used to meet minimum qualifications.

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position. To see these virtues click this link: (Anti-Racism Grounding Virtues).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate’s relevant experience, education, work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified individuals. In accordance with the ADAAA, we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application, participate in an interview, or perform any other part of the selection process, please contact our ADAAA Coordinator at Jesus Garcia (303) 866-2136 or email Jesus.l.garcia@state.co.us. We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer, you'll need to complete Section 1 of the I-9 form by your start date. Per federal regulations, we’ll also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities, check out dhs.gov/e-verify