Onni Group of Companies

Guest Services Agent

Onni Group of Companies  •  United States (Onsite)  •  19 hours ago
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Job Description

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.

Perks and Benefits:

  • Competitive pay and a Comprehensive Benefit Package

  • Health Saving Account, Flexible Saving Account, Employee Assistance Program

  • Annual Education Allowance

  • Generous Referral Program

  • Fun and collaborative company culture with lots of team-building events

  • Discounted hotel stays in multiple locations through our Hospitality brand.

What You Will Do:

  • Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
  • Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming inan accurateandtimelymanner while providing a high-level of customer service.
  • Assiststhe leasing team with the scheduling and organization of property tours.
  • Complies withWorkplace Rules and Standards of Conduct.
  • Interacts harmoniously and professionally with all team members at the designated property.
  • Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
  • Stores and retrieves personal luggage and belongings delivered to the property.
  • Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately andin a timely manner
  • Assistsin processing Resident Care request for residents and guest via telephone or in person
  • Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
  • Facilitates the point of entry for solution provider deliveries and resident move ins and outs
  • Manages guest(s) parking space assignment and issues guest(s) parking passes
  • Oversees the bicycle sharing program.
  • Responsible for resolving customer complaints,assistscustomers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
  • Responds to all guest requests inan accurateandtimelymanner making recommendations based on local knowledge and Level practices.
  • Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.
  • Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.
  • Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming inan accurateandtimelymanner.
  • Coordinates the storage room by storing and retrieving guest luggage and packages.
  • Assistswith responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
  • Answers leasing prospect calls, pre-qualifying prospects and setting appointments.
  • Facilitates property tours when necessary to support business needs.
  • Facilitates hotel check-ins by following standard operating procedures.
  • Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
  • Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable),deliveriesand special requests.
  • Performs other duties asrequired

What You Bring:

  • High School Degree or equivalent

  • Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required

  • Excellent customer service orientation and interpersonal skills

  • Excellent oral and written communication skills

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Onni Group of Companies

About Onni Group of Companies

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North American cities such as Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver.

We’ve constructed over 12,000 new homes, own and manage more than 6,200 rental apartments, built more than 9.5 million square feet of office, retail, and industrial space, and have an additional 24 million square feet of space in different phases of development. Employing thousands of people across North America, Onni is one of the continents largest and most established developers of real estate.

It’s our more than 50-year track record of delivering award-winning, high quality developments that makes Onni a trusted brand. At Onni, we understand that our business is dependent upon our customers and the communities we serve. It is why we believe so strongly in planning for the future and giving back to those communities through long-lasting relationships that span over generations.

We believe the culmination of our passion for building world-class urban communities, quality design, innovation and sustainability, yields exceptional communities and experiences where our customers live, work, and play. It’s our commitment to living well. It’s a celebration of community, today and for the future.

Industry
Real Estate & Property
Company Size
501-1,000 employees
Headquarters
Vancouver, CA
Year Founded
Unknown
Website
onni.com
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