From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.
This position is responsible for delivering warm, efficient, and personalized service
throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front
Office procedures and upholding Swissôtel and Accor service standards. The Guest Services
Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains
effective communication with other departments.
Knowledge and Experience
• College diploma or equivalent qualification.
• Additional certification(s) in Tourism Management an advantage.
• Minimum 1–2 years of similar Front Office experience.
• Strong English communication skills; additional languages an advantage.
• Working knowledge of MS Office applications and basic Opera PMS proficiency.
• High level of professionalism and guest‑facing confidence.
Competencies
• Strong interpersonal and guest‑engagement skills.
• Service‑oriented with attention to detail and initiative.
• Able to work well under pressure.
• Team player and contributor to a positive work environment.
• Calm, courteous, and guest‑focused at all times.
• Culturally aware and adaptable.
• Demonstrates Accor capability framework:
What is in it for you;
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
