Mandarin Oriental

Guest Service Trainee

Mandarin Oriental  •  Onsite  •  2 days ago
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Job Description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the Front Office intern will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office intern reports to the Front of the House Manager.

As Front Office intern, you will responsible for the following duties:

  • Assisting in handling the incoming requests
  • Managing agendas and scheduling meeting
  • Meeting & Greeting guests when required
  • Assisting with Hotel Operations when required
  • Maintaining records of the hotel operations and organize documents in a systematic and user friendly manner
  • Being responsible for specific projects

As Front Office intern, we expect from you:

  • Ability to work and communicate in a multinational environment.
  • English – excellent oral and written skills
  • Additional language - beneficial
  • Listening and oral skills

Our commitment to you

  • Monthly pocket money
  • Excellent Training and Development opportunities
  • Meals available at our Employee Restaurant
  • Complimentary Dry Cleaning for Employee Uniforms

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Mandarin Oriental

About Mandarin Oriental

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Quarry Bay, HK
Year Founded
Unknown
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