Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Guest Service Team Leader to join the Engineering Department in Jumeirah Beach Hotel

The main duties and responsibilities of this role include:  

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.

• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.

• Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.

• Compile duty rosters and advise on changes as necessary.

• Prepare reports and maintain appropriate filing systems.

• Manage stock, inventories, vendor directories, and contract agreements.

• Oversee processes related to vendor registration, code creation, price updates, and submitting purchase orders, ensuring accurate expense allocation.

• Report operational problems, conflicts, incidents, and technical glitches to the Supervisor.

• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.

• Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma

• Technical know-how

• Micros Cashiering System exposure

• Exposure of handling telephone enquiries

• Computer knowledge

• 2 years of relevant experience in hospitality or related industries

• Experience working in a multi-cultural environment

• Strong communication and interpersonal skills

• Proficiency in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programs and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

• Paid annual leave and flight from your home country

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)