Dimension Hospitality

GUEST SERVICE SUPERVISOR

Dimension Hospitality  •  $17/hr  •  Miami, FL (Onsite)  •  3 months ago
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Job Description

Job Location: Miami, FL 33126
Position Type: Full Time
Salary Range: $17.00 - $17.00 Hourly

Job Shift: SwingYou are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.
The Role
As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.
What You Will Be Doing
• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks
Why You Will Love It Here
• Competitive pay and benefits that support your life inside and outside the hotel
• A positive and team oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience
Ready to Join the Team
If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.
Apply now.
EOE

QualificationsWhat Makes You You
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Must be flexible to work any shifts, including holidays and weekends
Dimension Hospitality

About Dimension Hospitality

While our core values remain traditional, our operational systems and procedures are anything but "old school."​ We invest in state-of-the-art information technology systems. Dimension hotels maintain sophisticated sales and marketing databases linked to our home office server. Weekly forecasting modules provide our financial partners with timely performance data and projections. Plus, all hotel management associates are required to attend training/certification programs to support the level of professionalism and competence we demand of all Dimension management level associates.

Our mission

We believe we can deliver superior profits and investor returns by better satisfying our guests. We will, therefore, set aggressive goals and demand performance accountability from every Dimension associate. We will celebrate our successes. We measure what we do and strive to improve anything that enhances guest satisfaction and contributes to the retention of great employees.

We believe there are limitless opportunities to improve the way we work together in attaining our goals. Therefore, we believe that productivity can be constantly improved through innovation and a team approach to problem-solving.

We believe that teamwork and personal productivity are the twin pillars of organizational achievement, and that "winning"​ will enable Dimension to be the kind of company in which ambitious associates can prosper and grow, both personally and professionally.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Unknown
Year Founded
1989
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