Job Description

Guest Service Representative (Part Time, Contract)

Victoria, BC | Hillside Mall

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

For more information, please visit www.bgo.com

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The Opportunity: We are looking for an enthusiastic individual to join our Guest Services team. Our successful candidate will have a passion for customer service and the ability to remain professional and courteous with customers at all times. The candidate must possess strong organizational skills and excellent verbal and written communications.

What You Will Do:

• Provide Customer Service Support to mall patrons and tenants;
• Cover reception relief;
• Supervise on-site promotion activities;
• Respond to customer inquiries;
• Process gift card sales, wheelchair and stroller rentals;
• Log and control lost and found merchandise;
• Balance and complete daily paperwork;
• Alert mall security of any emergency issues and provide assistance as required;
• Communicate with housekeeping on areas that need clean ups;
• Assist the marketing department with the coordination of special event;
• Proofread bulletins, ad copy signs and posters;
• Assist handling bank deposits, calculating payroll hours and forwarding timesheets to Payroll, and filing.

Who you are:

The candidate is able to work in a fast-paced environment where organizational skills and accuracy are essential. The candidate can work various shifts with flexible hours. Customer Service experience and Retail Sales experience is considered an asset.

The Expected Pay Rate is $17.85 - 19.00/hr - The Expected Pay Range range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.