Job Description

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.

• Checks guest in and out of hotel following established procedures
• Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
• Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met.
• Follow up with each guest as needed.
• Assist guests with information about local area attractions
• Answers phone professionally and energetically and assist guests with questions/ concerns.
• Proactively checks reservations for accuracy to ensure seamless service.
• Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift.
• Must be able to lift 50 pounds.
• Must be able to stand up to 10 hours per day.
• Maintains a clean and spotless work area.
• Outgoing personality.
• Aids guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.
• High School Diploma or GED required
• Must have customer service experience.
• Computer experience and proficiency in common computer applications and Internet Use is required.
• Must be able to speak, read, write and understand English.
• Must possess the ability to add, subtract, multiply and divide.
• Must present a polished, impeccable appearance and a professional demeanor.
• Must perform duties with a sense of urgency.
• Must be able to work flexible hours and be open to corrective feedback and direction.
• Must be personable and energetic.
• Ability to handle large/heavy items up to 50 pounds.
• Must be able to sit, stand, bend, squat, walk and run.
• Must be able to stand up to 10 hours per day.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory and aural cues.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays