Job Description

Schulte Hospitality Group isseekinga dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What'sin it for you? When you join SHG you'llbe part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.After all, webelieve our greatest and mostvaluable assetis our people! SHG providesa rewarding, fun and flexible work environment, excitingperks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paidtoday, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovative hoteliers and restauranteursoperatingmore than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personalrecognition
• Reviews arrival lists daily andassistsin preparing and assembling welcomeamenities
• Escort VIPs to room and check them in prior toarrival 
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded 
• Responsible for issued bank. Count bank atbeginningand end of shift. Ensure that all cash drops are done in accordancetowith proper cash handling procedures and report all cash over/ shorts to management. 
• Keepfrontdesk area clean and organized. 
• Assistingwith lobby activation as needed. 
• Utilize proper procedures when handling guest PPI data.  
• Follow checklist when going through check in or check out withguest Always retrieve necessary identification documents and form of payment upon arrival. 
• Attends promptly to guest needs andinquiries 
• Perform various other duties asassigned  
• Perform various other duties as assigned to meet businessobjectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations 
• In-depth knowledge of hotel Front Desk operations 
• Minimum of High School education 

KNOWLEDGE,SKILLSAND ABILITIES

• Basic computer skills 
• Ability to communicate effectively verbally and inwriting 
• Ability to exceed expectations of guests and teammembers 
• Excellent time management skills 

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended toprovidea general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.