Schulte Hospitality Groupis seekingadynamic, service-oriented Guest Services Managerto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development We want you to feelengaged, empowered,and excited to grow with usAfter all,we believeour greatest and mostvaluable assetis our people!SHGprovides a rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

Work Today, Get Paidtoday, with Daily Pay!

Free Telemedicineand Virtual Mental Health care accessfor All Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

Our Company:Schulte Hospitality Groupisa division of Schulte Companies,a leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discountratesand packages. 
• Maintainscurrentlist of available rooms forwalksituations. 
• Coordinates blocking of rooms. 
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations 
• Ensures recognition of employees is taking place across areas of responsibility. 
• Reviews staffing levels to ensure that guest service, operational needs and financialobjectivesare met. 
• Reviews comment cards, guest satisfactionresultsand other data toidentifyareas of improvement. 
• Solicits employee feedback,utilizesan "open door" policy, and reviews employee satisfaction results toidentifyand address employee problems or concerns. 
• Ensures staffcommunicateseffectively with theHousekeepingteam. 
• Maintains productiverelationshipwith Valet Parkingprovider 
• Regularlyreviewsdepartment budget to meet budgeted wages and general expenses. 
• Checksprinted registration cardsagainstinformation on arrival report andrectifiesany discrepancies. 
• Ensuresprompt and courteous service to guests. 
• Pre-registersguests according to standards. 
• Completes and monitors employeeschedule 
• MonitorsVIP arrivals. 
• Keeps track of rooms to ensureaccuratestatus and readiness for check-in. 
• Hires,coachesand disciplines direct reports. 
• Interacts positively and professionally with guests to resolve issues. 
• Acts as Manager on Duty asrequired 
• Works nights, weekends, andholidaysas necessary. 
• Perform various other duties as assigned to meet business objectives 

EDUCATIONAND EXPERIENCE

• Minimum of three (3) years insimilarleadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) 
• Minimum of High School education, post-high school education preferred 

KNOWLEDGE,SKILLSAND ABILITIES

• Basic math skills 
• Ability to communicate effectively verbally and in writing 
• Strong leadership skills 
• Ability to exceed expectations of guests and team members 
• Excellent time management skills 
• In-depth knowledge of hotel Front Desk operations 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this positionPaid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.