Job Description

As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel.

• Process check-in and check-out transactions for VIP’s
• Assist VIP’s with questions about the city and property
• Assist VIP’s with booking dinner, show, etc… able to make thorough and accurate recommendations based on guest’s needs
• Assist with guest service recovery
• Serve guests in room on arrival
• Display Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist VIP’s
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Implement Guest Recognition Program
• Records and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests
• Are available for all guest needs and requests

• Knowledgeable of the product, brand and services. Agents are capable of assisting with room tours and site inspections

• Strong Interpersonal and communication skills
• Proficient in a second language would be strongly preferred
• Self-starter with strong problem solving ability
• Detail-oriented and proactive
• Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.