Job Description

Key Responsibilities

Room Cleaning & Maintenance

• Clean and service guest rooms as per hotel standards and daily assignment sheet.
• Make beds, change linen, and replace guest amenities.
• Dust, vacuum, mop, and sanitize guest rooms and bathrooms.
• Ensure all fixtures, furniture, and equipment are clean and in proper condition.
• Report maintenance issues and lost & found items immediately.

Public Area Cleaning

• Maintain cleanliness of corridors, pantry areas, elevators, and public spaces.
• Ensure housekeeping carts and storage areas remain organized and clean.

Guest Service

• Respond courteously to guest requests and housekeeping-related concerns.
• Maintain professional behavior and positive guest interaction at all times.
• Ensure privacy and security of guest belongings while cleaning rooms.

Operational Responsibilities

• Follow daily cleaning schedules and productivity targets.
• Properly use housekeeping chemicals, equipment, and cleaning materials.
• Refill housekeeping supplies and amenities as required.
• Coordinate with Front Office regarding room status updates.

Safety & Compliance

• Follow hotel hygiene, safety, and fire procedures.
• Use cleaning chemicals safely as per SOP and MSDS guidelines.
• Wear proper uniform and maintain grooming standards.

Required Qualifications

• Minimum Higher Secondary / Graduate preferred.
• Basic housekeeping knowledge preferred.
• Previous hotel housekeeping experience is an advantage.