The Ellery is a colonial-style boutique hotel nestled in vibrant Northampton, Massachusetts, just steps from Smith College's campus and surrounded by the scenic Pioneer Valley. Driven by our core values of Integrity, Empathy, and Excellence, our goal is to provide guests with an authentic, comfortable, and memorable stay .
Compensation-$20/ hour
As a Guest Service Associate at the Ellery you will play a central role in driving revenue and shaping the end-to-end guest experience . This multi-faceted role combines front desk operations, reservation management, breakfast service, and room attendant duties to ensure every aspect of our guest's stay reflects our high standards of hospitality and cleanliness .
With a family of five self managed brands, a collection of nearly 100 independent spirited hotels and 33 restaurants across 27 states and 2 countries, Lark is North America’s leading hospitality management company and brand choice for hotels under 150 keys.
Who we are.
At Lark we are about people and service. We exist to bring people together, to create life-affirming experiences and to deliver exceptional hospitality to all we encounter.
On the ground we meet people eye to eye, without pretense or preconceived notions. We offer service and attention when wanted but privacy when it’s not. We present ourselves as we are, with personality, warmth, energy and integrity. To our guests we offer to support their agenda and do not overlay our own. We always remember that the experience we provide comes with high expectations and could be part of a pivotal part of our guests lives.
We seek people that have a natural hospitality soul and we believe that skills, procedures and the details can be taught. Good people create great experiences. Within our organization, we care for our team members as they care for our guests. We aim to develop and offer as many opportunities for growth and mentorship as possible. We celebrate each other and thrive because of it.
In our relationships with owners and investors we pledge to be genuine, collaborative, honest, and transparent in all of our interactions. We will work with intention and efficiency and to earn trust. If we make mistakes, we learn from them and memorialize our corrections so we’re always getting better. Above all else, we value healthy collaboration and long-term connections.
