Job Description

Key Responsibilities

Guest Service

• Welcome guests warmly and provide courteous service at all times.
• Take food and beverage orders accurately and efficiently.
• Serve food and beverages according to hotel standards.
• Ensure guest satisfaction by responding promptly to guest requests and concerns.
• Maintain a positive and professional attitude while interacting with guests.

Restaurant Operations

• Prepare restaurant and buffet setup before service hours.
• Ensure tables, chairs, cutlery, crockery, and buffet counters are clean and properly arranged.
• Refill buffet items and maintain food presentation standards.
• Clear and reset tables promptly during and after service.
• Support breakfast operations as per Holiday Inn Express brand standards.

Hygiene & Cleanliness

• Maintain cleanliness of restaurant, pantry, and service areas.
• Follow food safety and hygiene standards at all times.
• Ensure proper handling of food items and equipment.
• Adhere to grooming and uniform standards.

Coordination & Teamwork

• Coordinate with kitchen and other departments for smooth operations.
• Assist colleagues during busy operations and peak hours.
• Attend departmental briefings and training sessions.

Billing & Cash Handling

• Assist in billing procedures and POS operations when required.
• Ensure accurate handling of guest checks and payments.

Safety & Compliance

• Follow hotel safety, fire, and emergency procedures.
• Ensure compliance with hotel policies and operational standards.

Required Qualifications

• Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers or candidates with 1–2 years of F&B service experience can apply.
• Basic knowledge of food and beverage service standards.