Lark

Guest Service Associate

Lark  •  $17/hr  •  New Orleans, LA (Onsite)  •  3 hours ago
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Job Description

Guest Service Associate

The Warbler Hotel | New Orleans, LA | Full-Time | $17.00 per hour

The Warbler is a new 58-room boutique hotel opening on New Orleans’ historic St. Charles Avenue, home to Mildred’s Restaurant & Bar, a café, and a rooftop bar. Learn more at thewarblerhotel.com. We’re hiring a Guest Service Associate to help welcome guests and run our Front Desk ahead of our September 2026 opening — reporting to the Guest Service Supervisor.

What You’ll Do

  • Welcome and check in guests with warmth, efficiency, and genuine attention to detail
  • Manage reservations, guest accounts, and property management system accuracy
  • Handle guest inquiries, requests, and complaints with follow-through
  • Build real knowledge of the hotel, its restaurant and bars, and the surrounding neighborhood
  • Support Housekeeping, Engineering, and F&B to keep the guest experience seamless

What You’ll Need

  • High school diploma or equivalent, with relevant customer service or hospitality experience
  • Boutique, lifestyle, or independent hotel experience a plus
  • Strong communication skills and composure under pressure
  • Flexible availability, including nights, weekends, and holidays
  • Must be legally authorized to work in the United States

Compensation & Job Type

$17.00 per hour | Full-Time | Hourly (Non-Exempt) | New Orleans, LA

Equal Opportunity Employer

The Warbler is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, Louisiana state, or local law.

Accommodations (ADA)

This role requires extended periods of walking, standing, bending, and lifting or moving objects weighing up to 50 pounds, along with moderate to frequent computer data entry. The Warbler provides reasonable accommodations to qualified individuals with disabilities, consistent with the Americans with Disabilities Act (ADA), to enable them to perform the essential functions of the role. To request an accommodation, contact Human Resources.

Lark

About Lark

With a family of five self managed brands, a collection of nearly 100 independent spirited hotels and 33 restaurants across 27 states and 2 countries, Lark is North America’s leading hospitality management company and brand choice for hotels under 150 keys.

Who we are.

At Lark we are about people and service. We exist to bring people together, to create life-affirming experiences and to deliver exceptional hospitality to all we encounter.

On the ground we meet people eye to eye, without pretense or preconceived notions. We offer service and attention when wanted but privacy when it’s not. We present ourselves as we are, with personality, warmth, energy and integrity. To our guests we offer to support their agenda and do not overlay our own. We always remember that the experience we provide comes with high expectations and could be part of a pivotal part of our guests lives.

We seek people that have a natural hospitality soul and we believe that skills, procedures and the details can be taught. Good people create great experiences. Within our organization, we care for our team members as they care for our guests. We aim to develop and offer as many opportunities for growth and mentorship as possible. We celebrate each other and thrive because of it.

In our relationships with owners and investors we pledge to be genuine, collaborative, honest, and transparent in all of our interactions. We will work with intention and efficiency and to earn trust. If we make mistakes, we learn from them and memorialize our corrections so we’re always getting better. Above all else, we value healthy collaboration and long-term connections.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Portsmouth, New Hampshire
Year Founded
2012
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