Job Description

Hourly Rate: $25.00Targeted Application Deadline: 06/18/2026

HVO

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Fulltime Position

Working on Holidays & Weekends may required

1st & 2nd Shift required

Where great benefits lead to a life fulfilled

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 

• Answers telephone calls and routes calls to the proper department as applicable   

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time

• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

• Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)

• Paid Time Off

• Paid Sick Leave per Colorado law

• Paid Holidays/Paid Floating Personal Days

• 401(k) Retirement Savings Plan

• Employee Stock Purchase Plan

• Group Life/Disability Insurance

• Tuition Reimbursement

• Employee Assistance Program

• Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.