Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Responsibilities
Performs all Front Office Assigned functions, c heck-in, check-out, guest requests, concierge assistance and perform night audit procedures.
Manage reservations, guest correspondence, and maintain accurate guest profiles and records in Opera System.
Responsible for maintaining the highest quality database relating to Guest History.
Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
Perform any other reasonable duties as required by the Front Office Management Team.
Requirements
1 year of related luxury hotel experience.
Graduate of Hotel School or College Degree is a plus.
Must be proficient in Windows, Word, Excel, PowerPoint. Opera knowledge is preferred.
Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
Positive, inclusive, genuine, innovative, engaging, and energetic personality.
Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
Able to be organized, manage time wisely, showcase high levels of attention to detail.
Handle confidential materials and matters with full discretion.
Able to handle a multitude of tasks in an intense, fast paced environment.
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
