Job Description

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel

• Process check-in and check-out transactions for guests
• Assist guests with questions about the city and property
• Offer assistance with reservations for meals, shows, and other activities when appropriate.
• Assists with guest service recovery when possible
• Always Maintains an Upbeat and Positive attitude
• Responsible for being appraised for current events in hotel assisting guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests' needs and guest expectations
• Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
  

• Must be 18 years of age or older
• Strong Interpersonal and communication skills.
• Proficiency in a second language would be beneficial.
• Self-starter with strong problem-solving ability
• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
• Team Player
• Excellent oral and written communication in English
• Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy;
• Must be able to stand for entire shift (an average 8 hour shift).

• Ability to follow directions.

ADDITIONAL REQUIREMENTS

• Ability to perform reaching, stooping and/or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.