As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.
As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.
We are currently seeking a Part-Time Guest Service Agent to join our Front Office team.
Your Day to Day
• Deliver a warm and professional welcome, creating a memorable first impression for every guest.
• Manage check-in and check-out processes efficiently, ensuring a seamless guest experience.
• Handle guest enquiries, bookings and payments with accuracy and care.
• Recognise and engage IHG One Rewards members and returning guests to personalise their stay.
• Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences.
• Act as a trusted point of contact, confidently resolving guest enquiries and concerns.
• Work collaboratively with all departments to ensure a smooth and consistent guest journey.
What We Need From You
• Previous experience in a Front Office or guest service role within a hotel environment preferred.
• Strong communication skills with a warm, confident and professional approach.
• Excellent problem-solving ability, with a focus on creating positive guest outcomes.
• High attention to detail and ability to multitask in a fast-paced environment.
• A passion for delivering exceptional guest experiences.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.
• Full Australian working rights.
What We Offer
Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team.
You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:
• Global hotel and F&B discounts across the IHG network
• Paid birthday leave (Part-Time & Full-Time)
• Lifelong learning and career development programs
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow within IHG
• Access to retail discount programs (Perkbox)
We’re proud to be IHG — and we know you will be too.
To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com
Follow us on Instagram and Facebook - @intercontinentalsanctuarycove
Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
