"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Guest Service Agent - Mövenpick Resort & Residences Aqaba
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
To be the main communication point of the hotel by providing and coordinating a satisfactory rapid
Response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate
Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSA’s will
Be in communication with Front Office, Reservations, Housekeeping, Engineering, and all other
Departments.
Answers all calls within maximum 5 rings, using the guest surname throughout the
conversation.
2. Inputs all guest, Engineering, Housekeeping, etc. requests promptly and accurately into the
rapid response software.
3. Monitors all calls that are on queue and answers appropriately.
4. Dispatch work orders to the appropriate department and staff and ensures the assigned work
orders are completed in accepted standard time and according to priority.
5. Notify guests or internal staff of any delays in performing work orders in accepted standard
time and calls back guests to ensure guest satisfaction within accepted time frame.
6. Continually checks on the dispatched work orders that have not been completed.
7. Handle all guest wake-up calls.
8. Log all guest complaints into PMS guest history for future reference, tracks trends in service
deficiencies and reports them to senior management.
9. Forwards late check-in and check-out requests to Front office.
10. Knows how to handle the Housekeeping requests and deliveries.
11. Knows the basics about what guests might request regarding Engineering requirements.
12. Handles guest calls for the pick-up and delivery of laundry, pressing, mending and drycleaning.
13. Knows how to handle guests’ complaints and reports / logs them for senior management.
14. Has knowledge of all in-house groups and banquet events current and future.
15. Knows restaurants operating hours and specials / promotions within the operation as well as
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Your experience and skills include:
Service focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
