The NRMA

Guest Service Agent: Murramarang Beachfront Holiday Resort

The NRMA  •  Commonwealth of Australia (Onsite)  •  11 days ago
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Job Description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

NRMA Murramarang Beachfront Holiday Resort will become your new home-away-from-home - surrounded by the spectacular Murramarang national park and stunning absolute beachfront. Located just north of Batemans Bay on the South Coast of NSW. 

The Resort offers a large range of camp/caravan sites and accommodation options, from Beachfront Villa’s to Glamping Tents. We offer a multitude of facilities for the young and young at heart; resort style pools, licenced on-site dining options and conference/events/wedding facilities. As we are located in national park, this is not a pet friendly park BUT there is the opportunity for a daily mingle with the free roaming Kangaroos.

Job Description

  • With your experience, create an impact on our guests in this hands-on casual role
  • Bring your passion for people to the stunning beachfront at Murramarang Resort 
  • Find your balance with flexible work hours over a 7-day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available offering approximately 24-38 hours per week, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required.

On a daily basis you will:

  • Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
  • Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
  • Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
  • Ensure guest accounts are accurate and all transactions are handled with care.
  • Communicate clearly with your team to ensure smooth handovers and happy guests.
  • Support the team with any other tasks as needed—no job too big or small!
  • Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of the region.

What you'll bring

  • Previous Front Office/Guest Service/Reservations experience and knowledge of front office computer and reservations systems (desirable).
  • Newbook experience (desirable)
  • A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
  • Strong multi-tasking skills and the ability to keep cool when things get busy.
  • Excellent communication skills and a knack for making guests feel special.
  • Ability to work flexibly, including weekends and public holidays as needed.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to help guests discover the magic of Murramarang? Apply now and bring your energy to our nature-loving team! Visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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