PM Hotel Group

Guest Service Agent | Homewood Suites| Franklin Tennessee

PM Hotel Group  •  Franklin, TN (Onsite)  •  1 month ago
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Job Description

  • Front Desk Operations: Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems.
  • Guest Relations: Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.
  • Communication: Acting as a liaison between guests and departments like Housekeeping and Maintenance.
  • Administration: Handling cash and credit card transactions, managing billing, and maintaining accurate records.
  • Safety & Security: Ensuring guest privacy, maintaining a secure, clean, and organized front desk area
PM Hotel Group

About PM Hotel Group

People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA.

Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners.

Join us and join the future of hospitality!

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Chevy Chase, MD
Year Founded
Unknown
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