Job Description

Join our dynamic team as a Guest Service Agent! This Full Time role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.

Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern facilities, and exceptional service, we provide a world-class experience for both leisure and business travellers. Our team is dedicated to creating memorable stays for guests, offering an inviting atmosphere where comfort meets luxury.

As part of the globally recognised Dorsett brand, we take pride in upholding the highest standards of hospitality. In this role, you will support all aspects of customer-facing operations across the hotel to ensure a seamless guest journey. We’re looking for passionate individuals to join our team and help us continue to provide outstanding experiences.

About the Role:

As Guest Service Agent, you’ll be the first point of contact for our guests, offering exceptional customer service and ensuring every guest feels welcome and valued. You’ll have the opportunity to work in a fast-paced environment, engage with guests from all over the world, and contribute to making Dorsett Gold Coast an unforgettable place to stay.

Key Responsibilities:

• Provide a warm and welcoming experience to all guests upon arrival and departure
• Process check-ins and check-outs, ensuring a smooth and seamless experience
• Handle guest enquiries, requests, and complaints in a friendly and efficient manner
• Answer phone calls, emails, and other communications promptly and professionally
• Assist with guest reservations, room assignments, and special requests
• Ensure all front desk operations are completed in a timely, accurate, and efficient manner
• Collaborate with housekeeping and other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to offer tailored recommendations
• Support all aspects of customer-facing operations, ensuring a consistently high level of service across the hotel
• Flexibility to work a rotating roster, including weekends and public holidays

Why Dorsett?

• 50% off stays in our properties, globally
• Employee Assistance Program
• Birthday Leave - a day to celebrate you!
• Professional, friendly and supportive team
• Ongoing Professional Development
• Stunning location right in the heart of the Gold Coast
• Be part of an innovative global brand with a local vibe – we blend the best of both worlds!

What’s Next?

If you’re ready to join a fun, fast-paced and vibrant environment – we would love to hear from you!