Job Description

#IND123

Job ID 23632 – Guest Services Agent (Data Entry Specialist)

Location Tampa, 33607 – This position is onsite

Pay: $18.00 - $20.00 per hour

Type Direct hire

Schedule: Must be open to department hours 5:00 AM – 12:00 AM (Midnight) EST - Schedules assigned after training
Schedules are assigned in 3-month periods

Training schedule M-F, 9:00 AM to 5:00 PM EST for (2) weeks

Target start date September 2026

Career outlook: FREE FOOD for all shifts (salad bar & one entree!) 401k with match, excellent standard benefits and room to grow with the organization.

We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems.

Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment

Key Responsibilities

• The Guest Services Reps are responsible for taking emails and Phone calls from Private plane meal orders ( ex. Taylor swift will be flying to Paris and she wants three steaks, caviar and Champagne for her flight- GSA will enter her order into the system and internal team will ensure her catering order is processed on time).
  
• Accurately process orders, requests, and updates across multiple systems
• Navigate between CRM, order entry, and workflow systems simultaneously
• Document all interactions in real time while maintaining accuracy and compliance
• Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
• Coordinate with internal teams to ensure timely and accurate service delivery
• Resolve customer issues and escalate when necessary
• Meet productivity, accuracy, and performance metrics

Requirements

• Experience in a high-volume call center OR high-volume data processing environment
• Proven ability to manage multiple systems and tasks simultaneously
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ability to follow structured processes and maintain compliance standards
• Open availability required (5:00 AM – 12:00 AM schedule range)
• High school diploma or equivalent
• Background check and drug screening required

Preferred Experience

• Call center experience (inbound/outbound)
• Experience with CRM, order entry, or case management systems
• Background in high-volume customer service, healthcare, or operations environments