Job Description

About us

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Front Office department is the heart and center of the hotel, and you could be joining this great team as a Guest Service Agent with us!

As a Guest Service Agent you’ll deliver this through managing all aspects of Front Office operations. You’ll be responsible for guest check in and out, settling accounts. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Every day is different, but you’ll mostly be

You’ll provide great service and a memorable experience to our guests. As Guest Service Agent, you’ll deliver this through all aspects of the front office/reception. Key responsibilities include:

• Create the warm atmosphere that makes our guests feel at home
• Build relationships with our regular guests
• Assist guests with their luggage
• Check guests in and out and take payments
• Answer guests queries and take reservations
• Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc

What we need from you

• A passion for providing an outstanding guest experience
• Great communication skills with a friendly, approachable character
• Previous customer service experience, preferably in front office, reception or reservations
• Attention to detail and an ability to multi-task are key to success
• Strong attention to detail and communication skills;
• Strong safety awareness and the ability to understand and follow health guidelines to keep yourself and others safe;

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;

• Paid birthday leave;
• Enhanced parental leave;
• Proactive health days;
• Full training provided;
• Daily laundered uniform.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So, join us and you’ll become part of our ever-growing global family.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.