Job Description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – offering information for anything from local tourist attractions to public transport

What we need from you:
●2+ years experience in Customer Service - going above and beyond to offer the customer a memorable experience
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● The ability to think on your feet and offer guests solutions and information especially to those new to local area
● Tech savvy - you’ll have a good grasp of common PC software and an ability to quickly learn hotel specific software
● The ability to work casual shifts on a rotating 24 hour roster over 7 days a week.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?