Understanding of hospitality industry standards, including hotel operations, guest service principles, and standard procedures for check-in, check-out, and guest assistance.
Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management, conveying information clearly and courteously.
Strong customer service skills to provide personalized assistance, address guest inquiries and concerns, and exceed guest expectations in a professional and friendly manner.
Keen attention to detail to accurately process guest information, handle reservations, and ensure that guest preferences and special requests are accommodated.
Ability to think quickly and effectively resolve guest issues or complaints, demonstrating resourcefulness and a proactive approach to guest satisfaction.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus
Resilience
Equipment Management L1
Quality
Event Planning L1
Quality and Safety L1
Guest Relations L1
Agility
Leadership
AI Fluency
Entertainment Management L1
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
