Job Description

Company Description

Join us at Accor, where life pulses with passion!​

Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.

As a Guest Service Agent, you will be responsible for welcoming guests, assisting with check-in and check-out, responding to enquiries, sharing information about the hotel and providing local tourism, dining and entertainment recommendations.

We are looking for a friendly and enthusiastic team member who is passionate about creating memorable guest experiences and delivering exceptional service.

Hospitality is a work of heart,​

Join us and become a Heartist®.

Job Description

Casual Guest Service Agent

• Be the first point of contact and greet guests with a warm welcome every time
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner and escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.

Qualifications

• Previous customer service or hospitality experience highly regarded
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends or public holidays
• Enthusiasm to connect with guests and to hear their stories
• Have a genuine love of Melbourne and a desire to share your knowledge with our guests
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Be reliable, well-groomed and have excellent attention to detail
• Full drivers license will be considered a bonus

Additional Information

Why work for Accor

• We make our people feel welcome and valued by creating an inclusive and supportive environment
• We offer global Accor and partner discounts on accommodation, food and beverage and with our corporate partners
• We value career progression and offer learning and development opportunities to all of our team members to support them in their career goals