Job Description

Ready to be the heart of the guest experience? Cherokee Nation Entertainment is seeking a Guest Service (Call Center) Agent to be the welcoming voice and helpful hand for our valued guests! If you're a master communicator with a knack for making people feel special, and you thrive in a fast-paced environment where weekends and holidays are your time to shine, then this full-time role is for you.

You'll be the first impression and lasting memory for countless visitors. You'll expertly handle incoming calls, guiding guests through hotel and restaurant reservations, concert ticket sales, and all their general inquiries about our exciting properties, amenities, and promotions. Your mission? To accurately and efficiently fulfill requests, maintain precise records, and enthusiastically promote the benefits of our One Star Rewards program. Plus, you'll be the go-to resource for navigating our website and phone app, always maintaining a positive and professional attitude. If you're ready to create unforgettable moments for our guests and be an essential part of a dynamic team, apply today!

• Answer incoming calls from guests promptly and courteously.
• Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
• Provide information on CNE properties, amenities, and promotions.
• Fulfill guest requests for reservations and tickets accurately and efficiently.
• Utilize and update operating systems to maintain accurate records.
• Promote the One Star Rewards program and its benefits to guests.
• Provide information on website and phone app navigation.
• Maintain a positive and professional attitude at all times.
• High School Diploma or GED.
• 6 months of experience in a customer service role (preferably high volume call center and preferably within the gaming or hospitality industry).
• Excellent communication and interpersonal skills, both verbal and written.
• Strong phone etiquette and active listening skills.
• Working knowledge of hotel and casino operations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and often demanding environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's what awaits you: 

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations). 
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. 
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. 
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.