HRI Hospitality

Guest Service Agent

HRI Hospitality  •  $26k - $34k/yr  •  United States (Onsite)  •  4 days ago
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Job Description

382 rooms | 15,000 sq. ft. meeting/event space

Amenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop.

Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it’s an engaging environment for hospitality professionals.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

COMPENSATION: $13-$17 HR.

Job Title Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

  • High school diploma preferred.

Experience

  • Previous hospitality or customer service experience preferred.
  • Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer and data-entry proficiency.
  • Problem-solving and conflict-resolution ability.
  • Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

  • Greet, register, and check guests in/out efficiently and courteously.
  • Respond to guest inquiries, requests, and concerns promptly and professionally.
  • Handle payments, room assignments, and reservation changes accurately.
  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
  • Maintain a clean and organized front desk and lobby area.
  • Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements

HRI Hospitality

About HRI Hospitality

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
New Orleans, LA
Year Founded
1982
Website
hrihospitality.com
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