Peppers Marysville, part of the esteemed Accor group, is looking for an enthusiastic Guest Service Agent to join our vibrant front office team. Nestled amidst breathtaking landscapes, Peppers Marysville offers guests a perfect escape, with 100 beautifully appointed rooms that connect them to the stunning natural surroundings. Our state-of-the-art conference and event facilities showcase sweeping views of the Yarra Range National Park and Cathedral Ranges, making it the ideal setting for any occasion.
Andiamo Restaurant provides a relaxed and welcoming atmosphere where guests can indulge in the best local produce and signature wines from the Yarra Valley, all while enjoying our serene riverside location. Peppers Marysville is truly a hidden gem, offering an inviting and unique experience for both locals and visitors. Join our team and be part of creating memorable experiences in one of Victoria’s most picturesque destinations.
We are looking for a motivated Guest Service Agent to help us deliver unforgettable experiences. Your role will involve making our guests feel at home from arrival to departure, through thoughtful, personable, and sincere hospitality. You will manage requests with a smile, ensure the accuracy of reservations and accounts, and contribute to maximizing occupancy and revenue. You’ll also handle emails and phone calls efficiently, coordinate transportation and luggage services, recommend local attractions, and assist with porter duties as needed.
As part of our team, you will have the freedom to bring your own unique touches to the guest experience, ensuring no two stays are the same and allowing your hospitality skills to shine. If you are passionate about delivering exceptional service, join our vibrant team at Peppers Marysville.
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Please note that full working rights in Australia are required for this role.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
