Job Description

• Primary Responsibilities:
  Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.

• Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.

• Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.

• Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.

• Communication & Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&B, Maintenance) to ensure all guest requests are fulfilled promptly.

• Telephone Operations: Manage the hotel switchboard, directing calls, taking messages, and handling wake-up call requests with professionalism.

• Safety & Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.

• Requirements:
  Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.

• Experience: Previous experience in a customer-facing role, preferably within a hotel front office, luxury retail, or customer service environment, is an advantage, but passionate fresh graduates are welcome to apply.

• Technical Skills: Proficiency in MS Office Suite; working knowledge of Property Management Systems (PMS) such as Opera is highly desirable.

• Communication: Excellent written and verbal communication skills in English are essential. Fluency in Arabic is a significant advantage; proficiency in a third language is a bonus.

• Presentation & Demeanor: Impeccable personal presentation and a professional, friendly, and calm demeanor, even during peak operational times.

• Attributes: A genuine passion for delivering exceptional customer service, a high level of empathy, and strong problem-solving skills.