We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.
Key Responsibilities:
Welcome and assist guests in a friendly and professional manner
Perform check-in and check-out procedures using the property management system
Respond to guest inquiries and provide accurate information and support
Coordinate with other departments to ensure guest satisfaction
Handle guest complaints or feedback in a timely and effective way
Promote hotel services and facilities when appropriate
Qualifications:
Previous experience in hospitality or customer service is preferred
Strong communication and teamwork skills
Fluency in English and Arabic is required
Ability to work shifts, including weekends and holidays
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
