We are seeking a friendly and courteous Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for greeting, registering, and servicing guests in a professional and sustainable manner according to hotel/brand and sustainability standards.
Responsibilities:
- Greet guests with a warm and friendly welcome and provide them with information about hotel amenities and services
- Register guests by obtaining necessary information and verifying their payment method
- Provide guests with room keys and directions to their rooms
- Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Follow sustainability standards and procedures to minimize the hotel's impact on the environment
- Collaborate with other hotel departments to ensure guest satisfaction
If you are a friendly and service-oriented individual who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong attention to detail and problem-solving skills
- Hilton experience preferred
Stepstone Hospitality and the Hilton Garden Inn Arlington Courthouse Plaza are an Equal Opportunity Employer - EOE/M/F/D/V
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
