Job Description

Under the general guidance and supervision of the Guest Service Supervisor and/or Duty Manager and within the limits of established Policies & Procedures, the Guest Service Agent responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Resort guests, foreign exchange and assisting them with inquiries.

1. Front Desk Operations

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunity

• Ensures strict key control procedures are adhered to.

• Checks guest folios for completeness and accuracy.

• Registers and rooms all arrivals according to established procedures

• Maintains intimate knowledge of departmental standards and procedures

• Coordinates with Guest Relations regarding in room check in of guests.

• Transacts foreign exchange and paid out request at the Front Desk.

• Coordinates with the Concierge whenever necessary.

• Ensures that entries in every registration are properly encoded in the computer system.

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintains cashier float and ensures accurate daily report of all money received

• Responsible and attends to guests request of using the service of safety box at all times

• Maintains an operations logbook

• Attends to guests complaints, inquiries and requests, refers problems to supervisor/Duty Manager if he/she unable to assist

• Does everything possible to ensure that the guests depart the hotel with a positive impression of Resort service

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

• Verifies and updates the following:

• Current room status
• Information endorsed between shifts
• Expected of VIP or Group arrivals
• The days events at the Resort

• Ensures that the correct room status is promptly provided when requested.

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs.